Privacy Policy

NaijaCargo Express
Blue Squirrel, 690 London Road
West Thurrock, Essex, RM20 3LD
United Kingdom
Email: sales@naijacargo-express.co.uk
Phone: +447397715805

We are the data controller for the personal information we collect through this website.

We may collect and process the following personal data:

• Identity data: full name, date of birth, government-issued ID (for KYC verification)
• Contact data: email address, phone number, postal address
• Shipment data: sender and receiver details, destination address, package contents, weight and dimensions
• Financial data: payment references and transaction records (we do not store full card details)
• Account data: login credentials, booking history, referral codes
• Technical data: IP address, browser type, device identifiers, cookies
• Communications: messages you send us via our contact form or messaging system

We use your personal data for the following purposes:

• To process and fulfil your cargo shipping bookings
• To communicate with you about your orders, including tracking updates and delivery confirmations
• To verify your identity (KYC) in accordance with applicable regulations
• To process payments and manage discount or referral credits
• To provide customer support and respond to your enquiries
• To send service-related emails (booking confirmations, receipts)
• To improve our website and services through analytics
• To comply with legal obligations

We rely on the following legal bases under UK GDPR:

• Contract performance: processing necessary to fulfil your shipping booking
• Legal obligation: compliance with customs, anti-money laundering, and KYC requirements
• Legitimate interests: fraud prevention, service improvement, and internal analytics
• Consent: for marketing communications (where applicable)

We do not sell your personal data. We may share it with:

• Delivery and logistics partners in Nigeria who fulfil the final-mile delivery
• Payment processors (e.g. PayPal, Square) to handle transactions securely
• IT and platform providers who support our website infrastructure
• Regulatory authorities where required by law (e.g. HMRC, UK Border Force)

All third parties are required to handle your data securely and in accordance with applicable law.

As part of providing our services, your shipment and receiver data may be transferred to Nigeria. We take appropriate steps to ensure that such transfers are protected, including contractual safeguards with our partners.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking and financial records are typically retained for 7 years in line with UK legal requirements. You may request deletion of your account data at any time (subject to legal retention obligations).

Our website uses cookies and similar technologies to improve your browsing experience and analyse site traffic. These may include:

• Essential cookies: required for the website to function
• Analytics cookies: to understand how visitors use our site (e.g. Google Analytics)
• Advertising cookies: to measure the effectiveness of our ads (e.g. Google Ads)

You can manage cookie preferences through your browser settings.

Under UK GDPR, you have the following rights:

• Right of access: request a copy of the data we hold about you
• Right to rectification: request correction of inaccurate data
• Right to erasure: request deletion of your data ("right to be forgotten")
• Right to restriction: request that we limit how we use your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: where processing is based on consent

To exercise any of these rights, please contact us at sales@naijacargo-express.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over encrypted connections (HTTPS).

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors.

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown at the top. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

NaijaCargo Express
Blue Squirrel, 690 London Road, West Thurrock, Essex, RM20 3LD
Email: sales@naijacargo-express.co.uk
Phone: +447397715805