System Documentation
Everything you need to know about using NaijaCargo Express — whether you're shipping cargo or managing the platform. Choose your guide below.
Customer Guide
How to ship cargo from the UK to Nigeria, track your shipments, and manage your account.
1. Book Air Freight (2–5 day delivery)
Air freight is the fastest way to ship smaller parcels and urgent items to Nigeria.
Start a booking
Go to Book Air Freight and choose your service (Door-to-Door or Depot Collection).
Enter parcel details
Enter the actual weight and dimensions (L×W×H in cm). The system automatically calculates volumetric (chargeable) weight — the higher of actual or volumetric weight is used for pricing.
Add sender & receiver details
Fill in the UK sender and Nigerian receiver information. If you're logged in, your saved details pre-fill automatically.
Declare cargo value & transit cover
Enter the replacement value of your goods. You can select enhanced transit cover or enter your own insurance policy number if you have one.
Accept terms & submit
Review the price summary, accept the Terms & Conditions, and submit. You'll receive a booking reference (e.g. NC-1234567X) and a confirmation email.
After submitting, your booking starts as "Pending". An admin reviews it and sends you a payment link.
2. Book Sea Freight (4–7 week delivery)
Sea freight is the cost-effective option for larger items — barrels, Ghana-must-go bags, boxes, TVs, and full containers.
Start a booking
Go to Book Sea Freight and select your shipment type (barrel, box, bag, TV, per-kg, or full container).
Select destination state
Pricing varies by Nigerian state. Lagos has the lowest rates; other states add a delivery surcharge.
Add receiver address
Sea freight door-to-door requires a full Nigerian delivery address.
Review & submit
You'll get a booking reference (e.g. NCE-SEA-2026-XXXXX) and an email with the next steps.
Sea freight sailing takes 4–6 weeks; door-to-door is 5–7 weeks including customs clearance and last-mile delivery.
3. Shop & Ship (We buy for you)
Don't have a UK address? We can purchase items from Amazon, eBay, and other UK retailers on your behalf and ship them to Nigeria.
Add product URLs
Paste the product link on the Shop & Ship page. We auto-fetch the title, image, and price.
Choose shipping mode
Select air (fast) or sea (economical) for the Nigeria leg.
Pay for products + freight
Your total includes the product cost, a sourcing fee, and the freight cost. Pay via the link emailed to you.
We purchase & ship
Once paid, we order the items, receive them at our UK depot, weigh them, and ship to your Nigerian address.
4. Track Your Shipment
Track any booking in real time using your booking reference.
Open tracking
Go to Track Shipment.
Enter your reference
Type your booking reference (e.g. NC-1234567X or NCE-SEA-2026-XXXXX).
View live status
See the current status, timeline, sender/receiver details, and payment information.
You can also share a direct tracking link with your receiver using ?ref=YOUR_REFERENCE in the URL.
5. Making Payments
Once an admin confirms your booking, you'll receive a payment email with options.
- Square payment link — pay by card online (fastest, instant confirmation).
- Bank transfer — bank details are included in your payment email.
- Additional payment requests — if customs duty or a surcharge is due, you'll receive a separate payment link for that specific amount.
Your booking status updates to "Confirmed" once payment is received and logged by our team.
6. Refer & Earn £5 Credit
Earn £5 credit for every friend who completes a booking using your referral link.
Get your link
Visit Refer & Earn to copy your unique referral link.
Share it
Send it to friends via WhatsApp, email, or social media.
Earn credit
When their booking is confirmed and paid, £5 credit is automatically added to your account — applied to your next booking.
7. Messages & Support
Communicate directly with our team and get AI assistance 24/7.
8. Your Profile & Account
Manage your personal details, saved receivers, and identity documents.
- Profile — update your name, phone, and UK collection address (auto-fills into bookings).
- Saved receivers — store frequent Nigerian recipients to speed up future bookings.
- KYC documents — if requested, upload ID documents for verification in your Profile.
- My Orders — view all your air, sea, and Shop & Ship orders in one place.
Booking Status Meanings
Still need help?
Contact our team or chat with Omo Naija, our AI assistant.